I bought Pro, but the app still shows me as a Free user – what should I do?

This happens very rarely and actually shouldn't happen at all – but it can usually be fixed in a minute, because your Pro subscription is stored in the store and the app just needs to reconnect to it.

Step 1: Restore your purchase

1. Open Settings at the top of the home screen and tap Subscription.
2. Scroll all the way down in the middle section (the list).
3. Tap “Already purchased? Restore here”.

The app then reconnects to the App Store or Google Play and picks up your active subscription.

Step 2: Check your store account

If that doesn't help, the most common cause is this: the subscription was bought with a different store account than the one currently signed in on your phone – for example a different Apple ID or a different Google account. Sign in on your phone with the store account you bought with and tap “Restore” again.

Important: Your Pro subscription is tied to your store account, not your Trait account. That's why restoring also works after switching phones or in a newly created Trait account (see New phone: account and data seem to be gone).

If neither of these helps, please write to us with your phone's operating system and the store you bought in. The team will then look into your case – please allow at least a week for this.