I'm switching from iPhone to Android (or the other way round) – what happens to my Pro subscription?

Your Pro subscription is tied to the store you bought it in – so a subscription from the Apple App Store only works on Apple devices, and a subscription from Google Play only on Android. Transferring between platforms isn't possible, not even by us.

Here's what to do

1. Cancel the old subscription – in the old store. You can do this without the old phone too, e.g. in a browser via your Apple or Google account. You'll find the steps here: Cancel subscription. The paid subscription keeps running there until the end of its period, but won't renew.
2. Install Trait on the new phone and sign in with your existing Trait account. Your plan, activities and statistics are stored in your account and will be back on the new device. Note for “Sign in with Apple” with a hidden email: New phone: account seems to be gone.
3. Subscribe to Pro again in the new store – in the app under Settings → Subscription.

If you end up with two subscriptions running in parallel for a while, you can ask the old store for a refund for the unused period: Request a refund. We ourselves can't compensate for the double payment.